Returns & Refund Policy
*** PLEASE NOTE THAT WE HAVE TEMPORARILY SUSPENDED OUR RETURNS POLICY DUE TO PREVALENCE OF COVID ISSUES. PLEASE UNDERSTAND THAT WE ARE DEALING WITH A MEDICINAL PRODUCT AND WE MUST PUT HEALTH AHEAD OF ALL ELSE ***
At Jeva Labs we understand that circumstances may change and you might need to return your Mollenol order. It is important before you do to know that molluscum sometimes re-appears on infected people. It is also true that approximately half of all families get cross-infections in which other brothers or sisters as well as parents become infected. Molluscum takes several weeks to incubate so these new infections may not be evident yet.
You may return most new, unopened items within 30 days of delivery for a full refund minus the initial postage fee paid (while in Australia and the USA we offer free shipping to customers, the postage is paid by Jeva Labs and will therefore reduce the refund provided).
If you initially ordered more than 1 bottle and received a discount as a result, this will be taken into account when refunding your return. For example, if you initially purchased two bottles and then returned one your refund will be equal to the initial price minus a full priced bottle minus the initial postage.
If you have opened the bottle/s and wish a refund, due reasons must be indicated. Dated "before and after" photographs will be necessary and verification that molluscum contagiosum was diagnosed by a medical professional. If the reason for your request is considered fair and reasonable and not the result of poor or inappropriate use of Mollenol a refund will be given for the cost of the item minus any postage fee incurred. You do not need to return opened bottles to us.
If you have not already asked for help using Mollenol from our very competent and sympathetic support staff please email: firstname.lastname@example.org
If you need to return an item first email: email@example.com
Please inform us via email of the tracking number and use the appropriate Return address
For the US, Canada and Europe is:
Fulfilment - returns only
PO Box 1079
PLEASANT GROVE UT 84062
Return address for Australia and New Zealand is:
PO Box 772
MOSMAN NSW 2088