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Returns

Returns & Refund Policy

At Jeva Labs we understand that circumstances may change and you might need to return your Mollenol order. It is important before you do to know that molluscum sometimes re-appears on infected people. It is also true that approximately half of all families get cross-infections in which other brothers or sisters as well as parents become infected. Molluscum takes several weeks to incubate so these new infections may not be evident yet.

You may return most new, unopened items within 30 days of delivery for a full refund minus the initial postage fee paid (while in Australia and the USA we offer free shipping to customers, the postage is paid by Jeva Labs and will therefore reduce the refund provided). 

If you initially ordered more than 1 bottle and received a discount as a result, this will be taken into account when refunding your return. For example, if you initially purchased two bottles and then returned one your refund will be equal to the initial price minus a full priced bottle minus the initial postage.

We'll pay the return shipping costs only if the return is a result of our error (you received an incorrect or defective item, etc).

If you have opened the bottle/s and wish a refund, due reasons must be indicated. Dated "before and after" photographs will be necessary. If the reason for your request is considered fair and reasonable and not the result of poor or inappropriate use of Mollenol a refund will be given for the cost of the item minus any postage fee incurred. You do not need to return  opened bottles to us.

If you have not already asked for help using Mollenol from our very competent and sympathetic support staff please email: support@mollenol.com

If you need to return an item first email: sales@mollenol.com

Return address for the US, Canada and Europe is:

Warehouse
Fulfilment - returns only
PO Box 1079
PLEASANT GROVE UT 84062
USA

Return address for Australia and New Zealand is:
Jeva Labs
Returns
PO Box 772
MOSMAN NSW 2088
Australia

 

 

You do not need to be a PayPal member to pay with your credit card. Use the menu to select your currency. All prices are in US Dollar or Australia Dollar at checkout. All other currencies are indicative. Local duties and customs fees are the responsibility of the purchaser.