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Returns

At Jeva Labs we understand that circumstances may change and you might need to return your Mollenol order. It is important before you do to know that molluscum sometimes re-appears on infected people. It is also true that approximately half of all families get cross-infections in which other brothers or sisters as well as parents become infected. Molluscum takes several weeks to incubate so these new infections may not be evident yet.

RETURN

You may return most new, unopened items within 30 days of delivery for a full refund minus the initial postage fee paid (while in Australia and the USA we offer free shipping to customers, the postage is paid by Jeva Labs and will therefore reduce the refund provided). 

If you initially ordered more than 1 bottle and received a discount as a result, this will be taken into account when refunding your return. For example, if you initially purchased two bottles and then returned one your refund will be equal to the initial price minus a full priced bottle minus the initial postage.

BREAKAGE

If your item arrives broken or damaged your order will be replaced in the next shipment run. Please provide a photo of the damaged items in your email. Refunds will not be issued for breakage or damage.

REFUND

If you have opened the bottle/s and wish a refund, due reasons must be indicated. Jeva's help team will ask some questions to review your issue. Dated "before and after" photographs may be necessary and verification that molluscum contagiosum was diagnosed by a medical professional provided. If the reason for your request is considered fair and reasonable and not the result of poor or inappropriate use of Mollenol a refund will be given for the cost of the item minus any postage fee incurred. You do not need to return opened bottles to us.

LATE, LOST & DELAYED DELIVERIES

If your delivery is lost or very slow in delivery a replacement order will be sent. Refunds will not be given for lost or delayed deliveries. 

ADDRESS ENTERED INCORRECTLY BY CUSTOMER

If your delivery is lost or returned to sender as a result of an incorrect address entered by the customer when the order was made a refund minus the cost of postage and handling will be issued. A new order with correct details can then by made by the customer. 

PROCEDURE 

If you have not already asked for help using Mollenol from our very competent and sympathetic support team please email: [email protected]

If you need to return an item first email: [email protected]

Please inform us via email when the return is sent, what is being returned and the tracking number. Use the relevant Return address

For the US, Canada and Europe is:

Warehouse
Fulfilment - returns only
PO Box 1079
PLEASANT GROVE UT 84062
USA

Return address for Australia and New Zealand is:

Jeva Labs
Returns
PO Box 772
MOSMAN NSW 2088
Australia