RETURNS & REFUNDS
At Jeva Labs we understand that circumstances may change and you might need to return your Mollenol order. It is important before you do to know that molluscum sometimes re-appears on infected people. It is also true that approximately half of all families get cross-infections in which other brothers or sisters as well as parents become infected. Molluscum takes several weeks to incubate so these new infections may not be evident yet.
You may return most new, unopened items within 30 days of delivery for a full refund minus the initial postage fee paid (while in Australia and the USA we offer free shipping to customers, the postage is paid by Jeva Labs and will therefore reduce the refund provided).
If you initially ordered more than 1 bottle and received a discount as a result, this will be taken into account when refunding your return. For example, if you initially purchased two bottles and then returned one your refund will be equal to the initial price minus a full priced bottle minus the initial postage.
If your item arrives broken or damaged your order will be replaced in the next shipment run. Please provide a photo of the damaged items in your email. Refunds will not be issued for breakage or damage.
If you have opened the bottle/s and wish a refund, due reasons must be indicated. Jeva's help team will ask some questions to review your issue. Dated "before and after" photographs may be necessary and verification that molluscum contagiosum was diagnosed by a medical professional provided. If the reason for your request is considered fair and reasonable and not the result of poor or inappropriate use of Mollenol a refund will be given for the cost of the item minus any postage fee incurred. You do not need to return opened bottles to us.
LATE, LOST & DELAYED DELIVERIES
If your delivery is lost or very slow in delivery a replacement order will be sent. Refunds will not be given for lost or delayed deliveries. If an incorrect address was provided by the customer a refund will not be provided. A new order will be sent only if the customer provides a valid address and only with a payment for the cost of new postage.
If you have not already asked for help using Mollenol from our very competent and sympathetic support team please email: email@example.com
If you need to return an item first email: firstname.lastname@example.org
Please inform us via email of the tracking number and use the appropriate Return address
For the US, Canada and Europe is:
Fulfilment - returns only
PO Box 1079
PLEASANT GROVE UT 84062
Return address for Australia and New Zealand is:
PO Box 772
MOSMAN NSW 2088